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TMobile still lying to customers.
I believe T-Mobile is still lying to customers! We are so frustrated. Our daugther wanted a new phone and watch Dec 2024. She went into the local store they told her to call 611 to see if she was eligible.. they told her no she wasn't but if she waited 30 days she would be. She waited until Jan 2025 and went into the store and called 611 again and they said yes she was eligible for an upgrade on her watch and phone. She gave them her old watch and phone and got the new one. At the same time she transferred to her boyfriends account. Fast forward to July 2025, we go in to get our granddaughter a new phone and find out we were still being billed for her old phone and watch-$53.00 a month. We were told to call 611.. they told us they could fix it at the end of July and to call back. We called 4 times with promises of this being resolved. We escalated it to a manager, twice. The first one said he saw what happen and would fix it and call us back no call received. The 2nd mgr told us they would transfer the charges to our daugthers account but that someone had to pay because she wasn't eligible for an upgrade. We are so upset. I asked to speak with someone higher in management and he said there was no one higher and that he gave us a way to resolve the issue. I explained they miss informed us and told our daugther she could upgrade when she couldn't and that wasn't our fault, he said he understood but someone has to pay for it. I told him yes, T-Mobile they miss informed us. So stressful and not fair this is a scam. They've already gotten an extra $364 from us for equipment that they took as a trade in. We asked to cancel our account and were told we would have to pay over $1,300.00 to cancel!! Filing a claim with BBB and FTC.
Why am I getting charged for a device that I canceled years ago?
I just noticed that you guys are still charging me for a device that was stolen years ago that I asked to be canceled/ line suspended. When I went through my bill today and suspended the device AGAIN it tells me that I’ll still be charged because there’s lines attached to that device. I’m confused, because am I paying for some random person to use the device that was stolen? I have no attachment to the number that device is under. T-Mobile, how are you going to fix this issue?Group texts not sending correctly or receiving at all on iPhone
Switched to TMobile 5 days ago. Was able to send and receive group texts until one day ago. I’ve got a solid connection both LTE and Wifi and made no settings changes prior to onset of this issue. Since onset of the issue, I’ve reset network settings and updated iOS operating system. On my side, when sending, it shows that I have sent to the group but each member is receiving it as a single message from me. I am not receiving any messages from the group. Messaging to individuals is working fine.
Select Choice FAM UNL TT 50
Hello I have Select Choice FAM UNL TT 50 plan. I have been with Tmobile for almost 10 years. I added an additional line to my existing plan and T mobile is charging me $10 for an additional line and also $15 for 6 GB of Data. If the plan already has already high speed data included for $10 why are they charging me additional $15 for that line for 6GB of Data. Does any one know what Select Choice FAM UNL TT 50 plan has for adding a new line. The T mobile customer service has no knowledge about this plan and the call center people hung up on me few times when I asked what is covered and why I was getting charged additional $15 for data ? How much data is included in the $10 when you add the line I hear 2gb is already includedYou are thieves
I have 3 line, Two of those lines I closed/canceled in July tenth 2025, I just got informed that I'm still getting charged for the month of July AND August even though I canceled the line. I have a thick accent and when I first got the account they perfectly understood me but when I wanted to cancel my subscription they were pretending as if they didnt understand me. I have a daughter and this has NEVER happened with her when she tried canceling her own account. Please fix this thank you.
Group RCS messages not downloading
I don't know what's going on but for about a week now I am not getting all of my group message text messages. It's totally random. Some will come through some won't. Or people will say they never got my message when it shows on my end it was sent. I called T-Mobile twice. They are saying some kind of update happened but they really don't know when or how it will be fixed! Anybody having similar problems or know of any solutions? I've restarted my phone multiple times. I've uninstalled the messages app update. I've cleared cookies, I've turned my Wi-Fi on and off. Nothing seems to be working! I have about 30 text messages that are showing need to be downloaded and when I try to download them nothing happens!After 20 years with T-Mobile, Starlink may drive me away
I've had up to 7 lines with T-Mobile and had no plans to look for a different carrier. When T-Mobile announced a deal with Starlink, I suddenly felt a need to look into switching carriers. I cannot feel good about doing business with any company that promotes and pays for services from Musk's companies. The man is awful on so many levels and is now involved in the decimation of our government institutions and services, I wish for all of his businesses to fail so that he can no longer wield the power of his wealth. If there were some assurance that T-Mobile would walk away from Starlink, I'd really prefer to remain a customer.
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